SHIPPING & RETURNS

FREE SHIPPING WORLDWIDE

Orders are processed and shipped within 24 hours during business days. Tracking is included and will be provided via phone number/email to our customers.

ACCURATE ADDRESS INFORMATION

Please verify all of your shipping and billing information when placing your order. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order.​

Shipments that encounter exceptions such as clearance delays or delivery exceptions due to incorrect address can be reshipped at the customers expense. Please contact us. If a shipment is lost in transit or damaged, we will cover the replacement and shipping: no refunds will be granted.

​Import Duties, Fees, and Taxes:

All orders shipping to a destination outside of Malaysia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department or Agency for inspection.

We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible. We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package.

Please note that it is your responsibility to obtain any necessary governmental permission and/or documentation for import approval, as well as to verify and pay all import charges including duties, fees, and taxes.

We will try to let you know if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Return & Exchange Policy

For hygienic reasons,  we cannot offer exchange or refund.